Trust & Safety

Trust & Safety at Onvaca

At Onvaca, we understand that trust and safety are the cornerstones of a successful and enjoyable travel experience. We are committed to providing a secure environment for both our hosts and guests, ensuring peace of mind from the moment they join our platform.


Your Security Is Our Priority

We take extensive measures to safeguard your personal and payment information, allowing you to focus on what matters most – creating unforgettable memories.

  1. Safe Website and Platform
  • Our platform is built with advanced encryption technology, ensuring that all your details are protected.
  • Personal data, including contact information, is securely stored and managed according to Onvaca's safety procedures.
  1. Secure Payment Processing
  • Payment details are not saved on the platform, reducing potential vulnerabilities.
  • Onvaca partners with trusted payment gateways renowned for their security and reliability, offering seamless and protected transactions.
  1. Anonymity and Privacy
  • Host details remain anonymous to guests until a booking is confirmed, maintaining the privacy of both parties.
  • Onvaca’s system facilitates secure communication between hosts and guests without exposing sensitive information until necessary.


Mutual Responsibility

Trust is a two-way street, and Onvaca encourages both hosts and guests to act responsibly:

  • By agreeing to Onvaca’s Terms and Conditions here, all users commit to safeguarding each other's information and adhering to privacy and security standards.
  • Hosts are encouraged to verify their properties and provide honest, transparent information to build credibility.
  • Guests are advised to review profiles, ratings, and reviews before making a reservation.


Conflict Resolution and Support

Onvaca is here to assist in resolving disputes and addressing concerns:

  • Our dedicated support team is available to address any safety issues or discrepancies.
  • We actively monitor and review platform activity to ensure compliance with our guidelines.


A Safe Space for Memorable Experiences

At Onvaca, we believe safety is not just a feature; it's a promise. We are dedicated to fostering trust, creating a reliable platform, and empowering our community to connect confidently. Together, we can make every journey safe, secure, and unforgettable.